Terms & Conditions
Last updated: 15 October 2026
Welcome to CHULKI. These Terms & Conditions govern your access to and use of our website and the purchase of products offered through it.
By visiting our website, creating an account or placing an order, you agree to these terms. Please read them carefully before using our services.
Brand: CHULKI
Business owner/legal entity: Ashish Kumar
1. About CHULKI
CHULKI is an Indian fashion and accessories brand offering products that may include hair accessories, scrunchies, hair clips, clutchers, jewellery, jhumkas, kurtis, sarees, clutches, bags, gift hampers and other fashion products.
Product availability, collections and prices may change from time to time.
2. Eligibility to Use Our Website
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you are under the age of majority, you may use the website only with the involvement and permission of a parent or legal guardian, where required by law.
You agree to provide accurate, current and complete information when creating an account or placing an order.
3. Products and Descriptions
We make reasonable efforts to display products, colours, photographs, descriptions and specifications as accurately as possible.
However, actual product appearance may vary slightly because of lighting, photography, screen settings, manufacturing variations or differences in materials.
Please review product descriptions, sizes, colours, materials, prices and other details before placing an order.
If a product is materially different from its description or is incorrectly supplied, your rights and remedies under applicable law remain unaffected.
4. Prices and Payments
All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.
Prices, discounts and promotional offers may change without prior notice, but changes will not ordinarily affect an order that we have already accepted, except where correction or cancellation is permitted by law.
Applicable taxes, delivery charges or other fees will be displayed during checkout where relevant.
We may offer payment options such as prepaid online payments and Cash on Delivery, depending on availability and location.
Payments made through third-party payment providers are also subject to their applicable terms and policies.
5. Orders and Acceptance
When you place an order, you are submitting a request to purchase the selected products.
An order confirmation message or email acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted or dispatched.
We reserve the right to review, decline or cancel an order where reasonably necessary, including in cases of suspected fraud, payment failure, stock unavailability, incorrect pricing or delivery restrictions, subject to applicable law.
If we cancel an order for which payment has already been received, we will arrange an appropriate refund.
Please ensure that your shipping address, contact number and order details are accurate.
6. Product Availability
All products are subject to availability.
If an item becomes unavailable after an order is placed, we may contact you to discuss an appropriate alternative or cancellation and refund.
We do not guarantee that every product displayed on the website will remain available at all times.
7. Shipping and Delivery
We aim to process and dispatch orders within the estimated timeframe communicated on the website or during checkout.
Delivery times are estimates and may vary due to courier operations, weather, holidays, service disruptions, incorrect addresses or circumstances beyond our reasonable control.
Please provide a complete and accurate delivery address and reachable contact details.
For further information, refer to our Shipping Policy.
8. Returns, Refunds and Cancellations
Returns, replacements, refunds and cancellations are governed by our Refund and Returns Policy, which should be read together with these Terms & Conditions.
Some products may have product-specific return conditions for hygiene, personalization or other legitimate reasons. Such conditions do not exclude remedies required by applicable law.
Nothing in these terms limits any mandatory consumer rights available to you.
9. Custom and Personalized Orders
CHULKI may accept custom or personalized requests depending on the product and our ability to fulfil them.
Customers are responsible for reviewing and confirming their requirements before a custom order is finalized.
Changes or cancellations may not be possible after customization or production has begun. Any restrictions will be communicated where applicable.
Products that are defective, incorrectly supplied or materially inconsistent with the agreed requirements will be handled in accordance with applicable law and our relevant policies.
10. Offers, Discounts and Promotional Codes
Promotional offers, discount codes and special deals may be subject to specific conditions, validity periods, minimum order values, product exclusions or usage limits.
Unless expressly stated otherwise, promotional codes cannot be exchanged for cash or applied retrospectively to completed orders.
We reserve the right to correct errors or withdraw promotional offers where permitted by law. Any offer-specific terms communicated at the time of purchase will apply.
11. User Accounts and Security
If you create an account on our website, you are responsible for keeping your login credentials confidential and for activities carried out through your account, subject to applicable law.
Please notify us promptly if you suspect unauthorized access to your account.
We may suspend or restrict accounts where there is reasonable evidence of fraud, misuse, security risks or a violation of these terms.
12. Acceptable Use
You agree not to:
- Use the website for unlawful, fraudulent or deceptive activities.
- Attempt to gain unauthorized access to our systems or customer accounts.
- Interfere with the operation, security or availability of the website.
- Submit false order details or knowingly misleading information.
- Copy, distribute or misuse website content without authorization.
- Use automated methods to disrupt the website or collect information unlawfully.
We may take appropriate action against misuse, subject to applicable law.
13. Intellectual Property
Unless otherwise stated, the CHULKI brand name, logos, website design, written content, graphics, photographs and other original website materials are owned by or lawfully used by CHULKI or its respective rights holders.
You may view and use this content for personal, non-commercial shopping purposes.
You may not reproduce, modify, publish, distribute or commercially exploit protected content without prior authorization, except where permitted by law.
Third-party trademarks and product names remain the property of their respective owners.
14. Reviews and Customer Submissions
If you submit a product review, photograph, comment or other content, you confirm that it is truthful to the best of your knowledge and that you have the right to submit it.
You must not submit unlawful, defamatory, deceptive, infringing or abusive content.
Where you submit content for publication, you grant CHULKI permission to display and use it in connection with our website and product promotion, subject to applicable law and any separate permissions required.
We may moderate or remove content that violates these terms or applicable law.
15. Third-Party Services and Links
Our website may contain links to or integrations with third-party services, including payment gateways, courier services, social media platforms and video services.
We do not control all third-party websites or services and are not responsible for their independent terms, privacy practices or availability.
Your use of such services may be governed by their own terms and policies.
16. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store and share personal information.
Please review the Privacy Policy to understand our data practices.
17. Website Availability and Accuracy
We aim to keep our website available, accurate and up to date. However, interruptions, maintenance, technical errors or inaccurate information may occasionally occur.
We may update website content, features or product listings as needed.
Nothing in these terms excludes liability or remedies that cannot legally be excluded under applicable law.
18. Limitation of Liability
To the extent permitted by applicable law, CHULKI will not be liable for indirect or consequential losses arising from the use of the website that are not reasonably foreseeable.
Nothing in these terms excludes or limits liability for fraud, wilful misconduct, gross negligence where applicable, or any liability that cannot legally be excluded or limited.
Your statutory consumer rights remain unaffected.
19. Indemnity
To the extent permitted by law, you agree to be responsible for losses or claims directly resulting from your unlawful use of the website, fraud or material violation of these terms.
This provision does not require you to indemnify CHULKI for losses caused by CHULKI’s own unlawful conduct or for liabilities that cannot legally be transferred to you.
20. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, website features or legal requirements.
The latest version will be published on this page with a revised “Last updated” date.
Changes will apply as permitted by applicable law. Any rights already accrued under an accepted order will remain subject to the applicable terms and legal requirements.
21. Governing Law and Disputes
These Terms & Conditions are governed by the laws of India.
Any disputes will be addressed through the appropriate legal process and competent forums in accordance with applicable law. Nothing in this section removes any consumer forum rights or other statutory remedies available to customers.
We will review your enquiry and respond as soon as reasonably possible.