Privacy Policy

Last updated: 15 October 2026

1. Introduction

Welcome to CHULKI (“we,” “our,” or “us”). We are a fashion and accessories brand offering products such as hair accessories, scrunchies, hair clips, jewellery, jhumkas, kurtis, sarees, clutches, gift hampers and other fashion products through our website.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your information when you visit our website, create an account, place an order, submit a custom request or contact us.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it separately.

Website: https://chulki.in/
Brand: CHULKI
Contact email: chulkistyle@gmail.com

2. Information We Collect

Depending on how you use our website, we may collect the following information.

A. Personal Information

When you place an order, create an account or contact us, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Mobile number
  • Order and transaction details
  • Account login details
  • Information you provide in customer support messages

B. Order and Payment Information

We collect information needed to process and manage your orders, including purchased products, order value, delivery details, payment status and refund information.

Online payments may be processed by third-party payment providers. We generally do not store complete debit card, credit card or UPI payment credentials on our website. Payment providers handle payment information according to their own policies and security practices.

C. Custom Requests

If you submit a custom order or personalization request, we may collect the product requirements, preferences, measurements, reference images or other information you voluntarily provide.

Please avoid sharing sensitive personal information unless it is genuinely necessary for your request.

D. Technical Information

When you browse our website, we or our service providers may collect technical information such as:

  • IP address
  • Browser and device information
  • Pages visited and interactions
  • Referring website
  • Approximate location derived from technical information
  • Cookie identifiers and website usage data

The information collected depends on your browser settings, our website configuration and the services enabled.

3. How We Use Your Information

We may use your information to:

  • Process, confirm and deliver your orders.
  • Manage payments, cancellations, returns and refunds.
  • Create and maintain customer accounts.
  • Respond to questions, complaints and custom requests.
  • Send order confirmations and important service notifications.
  • Improve our website, products and shopping experience.
  • Detect fraudulent transactions and help protect our customers.
  • Maintain business, accounting, tax and legal records.
  • Send promotional emails or messages where permitted by law and, where required, with your consent.
  • Comply with applicable legal obligations.

We will not use your personal information for purposes incompatible with the purposes described here unless permitted by applicable law.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep your shopping cart working, remember preferences, maintain sessions, improve website performance and understand how visitors use our website.

Third-party services integrated into our website may also use cookies or similar technologies.

You can manage cookies through your browser settings and, where provided, our website’s cookie preference controls. Disabling certain cookies may affect shopping cart, login or checkout functionality.

5. When We Share Information

We do not sell your personal information to third parties.

We may share information when reasonably necessary with:

  • Payment providers: To process payments, refunds and related transactions.
  • Shipping and logistics partners: To deliver orders and manage shipment tracking.
  • Website hosting and technology providers: To operate, maintain and secure our website.
  • Analytics and marketing providers: To measure website performance or support permitted marketing activities.
  • Customer support providers: To help us respond to customer enquiries.
  • Professional advisers: Such as accountants, auditors or legal advisers when necessary.
  • Government authorities or law enforcement: Where required by applicable law or a valid legal request.
  • Business successors: In connection with a merger, restructuring or transfer of business, subject to applicable legal requirements.

We expect service providers handling personal information on our behalf to use it only for authorized purposes and to apply appropriate safeguards.

6. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, delivery services, social media platforms, analytics tools and embedded video services.

These third parties may process information under their own privacy policies. We encourage you to review their policies before using their services.

CHULKI is not responsible for the independent privacy practices of external websites that we do not control.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, fraud prevention, accounting, tax compliance and other legal obligations.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable law and legitimate record-retention requirements.

8. How We Protect Your Information

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Please use a strong password for your account and do not share your login credentials with others.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction or updating of inaccurate information.
  • Request deletion of personal information where legally permitted.
  • Withdraw consent where processing is based on consent.
  • Raise a privacy concern or grievance.
  • Exercise other rights available under applicable data protection law.

To make a request, contact us using the details provided below. We may need to verify your identity before acting on your request.

Withdrawing consent does not affect processing that was lawful before withdrawal. We may also need to retain certain information to comply with legal obligations.

10. Children’s Privacy

Our website is intended for general shopping by adults and other users legally permitted to make purchases. We do not knowingly collect children’s personal information in circumstances where parental consent is required but has not been obtained.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Promotional Communications

If you subscribe to our newsletter or opt in to promotional communications, we may send updates about new arrivals, fashion collections, offers and other CHULKI news.

You can unsubscribe from promotional emails using the unsubscribe link where available or contact us directly. Even if you opt out of marketing, we may still send essential messages relating to your orders, account or customer service.

12. International Processing

Some of our service providers may process or store information outside your state or country. Where such processing occurs, we will take steps required by applicable law to ensure that personal information receives appropriate protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, service providers or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date. We encourage you to review this page periodically.

14. Contact Us and Privacy Grievances

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Brand: CHULKI
Business owner/legal entity: [Insert the legal name of your proprietor or business entity]
Email: chulkistyle@gmail.com
Phone: +91 8877103878

We will review privacy requests and grievances and respond in accordance with applicable law.

© 2026 CHULKI. All Rights Reserved.

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