Shipping Policy
Last updated: 15 October 2026
At CHULKI, we want your shopping experience to be simple and enjoyable, from placing your order to receiving your favourite products at your doorstep.
This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.
Brand: CHULKI
Customer support email: chulkistyle@gmail.com
1. Order Processing Time
Once you place an order, our team will process it after receiving the necessary order and payment confirmation.
- Orders are generally processed within 1–3 business days.
- Orders placed on Sundays, public holidays or during promotional sales may require additional processing time.
- Custom or personalized orders may require additional preparation time, which will be communicated where applicable.
Order processing time is separate from shipping and delivery time.
2. Shipping and Delivery Time
We aim to deliver orders as quickly as reasonably possible.
Estimated delivery times may vary according to your delivery address, courier service and product availability.
- Metro cities: Estimated 3–7 business days after dispatch.
- Other cities and towns: Estimated 4–9 business days after dispatch.
- Remote locations: Delivery may take 7–12 business days or longer.
These are indicative estimates, not guaranteed delivery dates. Actual delivery times may vary due to courier delays, weather conditions, public holidays, operational disruptions or other circumstances beyond our reasonable control.
Your estimated delivery date, if displayed at checkout or provided in an order notification, should be used as the primary reference for your order.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you confirm your order.
We may offer free shipping on selected products, promotional campaigns or orders that meet a specified minimum purchase value.
Any applicable free-shipping conditions will be communicated on our website or during checkout.
We will not add undisclosed shipping charges to your confirmed order.
4. Order Tracking
Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp or your customer account, depending on the services available.
You can use the tracking details to follow your shipment.
Please allow some time for the courier’s tracking system to update after dispatch.
If tracking information is unavailable or has not updated for an unusually long period, contact our customer support team with your order number.
5. Delivery Address and Contact Details
Please check your shipping address, PIN code, mobile number and other delivery details carefully before placing an order.
CHULKI cannot guarantee successful delivery if the information supplied is incomplete or incorrect.
If you notice an error after placing an order, contact us as soon as possible. We will try to help if the order has not already been processed or dispatched.
Address changes may not be possible after dispatch.
6. Failed Delivery and Undelivered Orders
A delivery attempt may fail if:
- The customer is unavailable at the delivery address.
- The address or PIN code is incorrect or incomplete.
- The courier cannot contact the recipient.
- The recipient refuses delivery.
- The delivery location is inaccessible or outside the courier’s service area.
Depending on the courier’s process, additional delivery attempts or return-to-origin procedures may apply.
If an order is returned to us, please contact customer support to discuss the available options. Any additional shipping charges, refund or reshipment arrangements will be handled in accordance with the circumstances, our published policies and applicable law.
7. Cash on Delivery (COD)
Cash on Delivery may be available for selected locations and orders, depending on courier and payment-provider availability.
If COD is offered, the payable amount and applicable charges will be displayed during checkout.
Please keep the required amount ready when your order arrives. COD orders may be subject to confirmation before dispatch.
If you no longer wish to receive an order, contact us as early as possible rather than refusing a shipment without notifying us.
8. Damaged, Missing or Incorrect Products
Please inspect your order after delivery.
If you receive a damaged, defective or incorrect product, or an item is missing from your order, contact us promptly with:
- Your order number.
- A description of the issue.
- Clear photographs or a short video, where relevant.
- Images of the outer packaging, if the issue appears shipping-related.
We will review your request and provide the appropriate next steps under our Refund and Returns Policy and applicable law.
Please retain the packaging until the issue is resolved, as it may help with the investigation.
9. Delayed or Lost Shipments
Although we work with delivery partners to fulfil orders, occasional delays can occur.
If your order has not arrived within the communicated delivery window, contact us with your order number. We will review the available tracking information and coordinate with the courier where appropriate.
If a shipment is confirmed lost or cannot be delivered, we will work with you to arrange an appropriate resolution in accordance with applicable law and our policies.
10. Multiple Shipments
If your order contains several products, we may dispatch them together or in separate shipments depending on stock availability, packaging requirements and fulfilment arrangements.
Where applicable, separate tracking details may be provided for each shipment.
11. Force Majeure and Unexpected Disruptions
Delivery may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, transport disruptions, public emergencies or government restrictions.
In such situations, we will make reasonable efforts to communicate important updates and assist with the delivery process.
This provision does not remove any obligations or consumer rights imposed by applicable law.
Please include your order number when contacting us about an existing shipment.